Return Policy

This Return and Refund Policy applies to purchases made on [Insert Website Domain], operated under the brand "Howrah Blue Print" by HBP Healthcare Private Limited. We want you to be satisfied with your purchase while also complying with regulations governing the sale of pharmaceutical products.

1. Scope — Online Sales vs. Retail Counters

"Howrah Blue Print" (also referred to as "HBP") for the purposes of the Website and any related mobile application is a unit/brand of HBP Healthcare Private Limited. As of the date of this Policy, only sales made through the Website and app are transacted by and under the responsibility of HBP Healthcare Private Limited. Physical retail counter sales at Howrah Blue Print branches are, as of the date of this Policy, operated separately and are not covered by this Policy. Other Howrah Blue Print branches/retail counters may be brought under HBP Healthcare Private Limited in the future, at which point this Policy may be revised accordingly.

This Policy applies only to Orders placed through the Website/app. Purchases made in person at a physical retail counter are not covered by this Policy and are subject to the return/exchange practice applicable at that counter, which may differ from this Policy.

2. Medicines and Pharmaceutical Products

Except as set out in this Section, medicines and pharmaceutical Products are non-returnable and non exchangeable once dispensed. No return, exchange, or refund of any medicine will be accepted after 24 hours from the time of delivery, under any circumstance, other than under the Membership Program described below.

Within 24 hours of delivery, a return/exchange claim will be considered only in the following cases:

1. Wrong Product delivered (different from what was ordered/prescribed).
2. Product delivered in a damaged, leaking, or tampered condition.
3. Product delivered at or near expiry, or expired at the time of delivery.
4. Product delivered without required temperature-controlled packaging where applicable (e.g., cold chain items), resulting in visible spoilage.

Such claims must be raised within 24 hours of delivery, accompanied by clear photographs/video of the Product and its packaging, and the unused Product must be returned in its original packaging.

3. Membership Program Exception

We may, at our discretion, offer a paid membership program (currently ₹500 per month) under which enrolled members receive additional discounts and an extended ability to return or exchange medicines beyond the standard 24-hour window described in Section 2

1. The membership fee, discount structure, eligible return window, and eligible Products under this program will be specified in the separate Membership Program terms provided at the time of enrolment.
2. This exception applies only to Users who have actively enrolled in and paid for the Membership Program, and only for so long as their membership remains active.
3. Where the Membership Program terms conflict with this Policy, the Membership Program terms will prevail solely for enrolled members, to the extent of that conflict.
4. We reserve the right to modify, suspend, or discontinue the Membership Program, and to revise its fee or benefits, on prior notice to enrolled members

 4. Non-Pharmaceutical Products

For non-pharmaceutical Products sold on the Website (general merchandise, wellness and healthcare devices, etc.), returns are accepted within 7 days of delivery, provided the Product is unused, unopened, in its original packaging, and accompanied by the invoice, unless the Product is listed as non-returnable on its product page.

5. Services

For any bookings or services offered through the Website, cancellation and refund eligibility will be specified at the time of booking. Once a service has been rendered or an appointment slot has passed, it is generally non refundable, except where the service was not delivered due to a fault on our part.

6. Non-Returnable Items

1. Products explicitly marked "non-returnable" on the product page.
2. Opened or used Products, except where defective or wrongly delivered as per Section 1.
3. Products without original packaging, labels, or invoice.
4. Scheduled drugs (Schedule H/H1/X) once dispensed against a prescription, except as set out in Section 1.

7. How to Request a Return or Refund

1. Email us at info@howrahblueprint.com with your Order number, reason for return, and photographs/video where applicable, within the timelines above.
2. Our team will review the request and confirm whether pickup/return is required or whether the refund can be processed directly.
3. Approved returns will be picked up or must be shipped back as instructed; return shipping for our error (wrong/damaged/expired item) is borne by us.

8. Order Cancellation

Orders may be cancelled free of charge before they are dispatched. Once an Order has been dispatched, it cannot be cancelled, but may be eligible for return under Sections 1–2 above upon delivery.

9. Refunds

Approved refunds will be processed to the original payment method used at checkout, via the payment gateway.

Refunds are typically credited within 7–10 business days of approval, though the exact timeline to reflect in your account depends on your bank/payment provider.

For Cash on Delivery Orders (if offered), refunds will be processed via bank transfer/UPI to details provided by the User.