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Privacy Policy

www.howrahblueprint.com (the "Website"), operated under the brand "Howrah Blue Print" ("HBP", "we", "us", "our") by HBP Healthcare Private Limited. This Privacy Policy explains how we collect, use, share, and protect information about you when you use the Website. It is issued in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, as applicable.

1. Scope — Online Sales vs. Retail Counters

"Howrah Blue Print" (also referred to as "HBP") for the purposes of the Website and any related mobile application is a unit/brand of HBP Healthcare Private Limited. As of the date of this Policy, only sales made through the Website and app are transacted by and under the responsibility of HBP Healthcare Private Limited. Physical retail counter sales at Howrah Blue Print branches are, as of the date of this Policy, operated separately and are not covered by this Policy. Other Howrah Blue Print branches/retail counters may be brought under HBP Healthcare Private Limited in the future, at which point this Policy may be revised accordingly. This Privacy Policy applies only to information collected through the Website/app. It does not apply to information collected in person at physical retail counters, which is handled separately.

2. Information We Collect

a. Information you provide

  1. Name, contact number, email address, and delivery address.
  2. Prescription details and related health information, submitted for the purpose of dispensing scheduled drugs.
  3. Order history and communications with our customer support.

b. Information collected automatically

  1. Device information, IP address, browser type, and pages visited, collected through cookies and similar technologies.

c. Payment information

  1. Payment transactions are processed by our third-party payment gateway. We do not collect or store your full card number, CVV, or net-banking credentials; these are handled directly by the payment gateway under its own security and compliance standards (e.g., PCI-DSS).

3. How We Use Your Information

  1. To process and fulfil Orders, including prescription verification for scheduled drugs.
  2. To communicate Order status, delivery updates, and respond to queries.
  3. To comply with applicable law, including recordkeeping requirements under the Drugs and Cosmetics Act, 1940.
  4. To improve the Website, prevent fraud, and maintain security.
  5. To send service updates and, where you have consented, promotional communications; you may opt out at any time.

4. Sharing and Disclosure

We do not sell your personal information. We may share information with:

  1. Delivery and logistics partners, solely to fulfil your Order.
  2. Payment gateway providers, solely to process payments.
  3. Regulatory or government authorities, where required by law (for example, in relation to Schedule H1 drug records).
  4. Professional advisors (auditors, legal counsel) under confidentiality obligations, where necessary.

5. Health and Prescription Data

Prescription and related health information is treated as sensitive personal data. It is used strictly for verifying and dispensing your Order and complying with applicable pharmaceutical regulations, and is not used for any unrelated purpose or shared for marketing purposes.

6. Cookies

The Website uses cookies to remember your preferences, keep you logged in, and understand how the Website is used. You may disable cookies through your browser settings; some features of the Website may not function properly if you do so.

7. Data Security

We implement reasonable technical and organisational safeguards to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal and prescription information for as long as necessary to fulfil the purposes described in this Policy and to comply with applicable statutory recordkeeping requirements, after which it is securely deleted or anonymised.

9. Your Rights

Subject to applicable law, you may:

  1. Request access to the personal information we hold about you.
  2. Request correction of inaccurate or incomplete information.
  3. Withdraw consent for optional processing (e.g., marketing communications), without affecting the lawfulness of processing carried out before withdrawal.
  4. Request deletion of your account and associated information, subject to our statutory retention obligations.

To exercise any of these rights, write to us at info@howrahblueprint.com.

10. Children's Privacy

The Website is not directed at individuals under 18 years of age, and we do not knowingly collect personal information from minors.

11. Third-Party Links

The Website may contain links to third-party sites. We are not responsible for the privacy practices or content of such third-party sites.

12. Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date on this page.

13. Grievance Officer / Contact

Howrah Blue Print (a unit of HBP Healthcare Private Limited)

112/2 Sitanath Bose Lane, Salkia Howrah, West Bengal, India - 711106

Email: info@howrahblueprint.com